Try Sipt With Confidence
Sipt is made for the drink you already love - your everyday teas, upgraded with functional ingredients.
But everyone’s taste, routine, and body is different.
So if you’re trying Sipt for the first time and it doesn’t feel right for you, we’ll help make it right with our 30-Day Happiness Guarantee.
How It Works
If you’re not completely satisfied with your first Sipt order, email us at hi@getsipt.com within 30 days of delivery.
We’ll ask a few quick questions about your experience and guide you through your options.
We may suggest:
- A different flavour
- A different way to prepare your drink
- An exchange option
- A refund, if your order qualifies
What It Applies To
The guarantee applies to first-time customers only.
It covers up to one opened products total from your first order, as long as they are from two different flavours.
This means:
- Maximum one opened products
- Any remaining products must be unopened
- You must contact us within 30 days of delivery
What Is Not Covered
The guarantee does not apply to:
- Returning customer orders
- Second or future orders
- Bundles
- Discounted or sale items
- Gifted products
- Samples, freebies, or promotional items
- Subscription orders already processed
- Products returned without approval
How To Claim
1. Contact Us
Email hi@getsipt.com within 30 days of delivery.
Please include your order number, the product you tried, and a short note about your experience.
2. We Review Your Request
Our team will review your order and confirm whether it qualifies.
We may also suggest another flavour or preparation method to help you get the best experience.
3. Return Your Product
If your refund is approved, you may be asked to return the product.
Return shipping is your responsibility unless the item is damaged, faulty, or incorrect.
Please provide tracking, as refunds can only be processed once the return is received.
4. Refund Processing
Once your return is received and checked, your approved refund will be processed to your original payment method.
Shipping fees are non-refundable.
If your order included free shipping, the actual shipping cost we paid may be deducted from your refund.
A 5% processing fee may also be deducted where applicable.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 15 days of delivery with photos.
This is handled separately from the Happiness Guarantee and in line with Australian Consumer Law.